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Front Office Associate

2 months ago

McAllen, Texas, United States Matti Realty Group Full time

Position: Front Office Associate

Company: Matti Realty Group

As a Front Office Associate, you will be the first point of contact for our guests, ensuring a welcoming atmosphere from the moment they arrive. Your responsibilities will include:

  • Welcoming Guests: Greet every visitor with a friendly demeanor, assist with check-in and check-out processes, and ensure they receive the correct room keys and information.
  • Customer Relations: Address and resolve any guest complaints or concerns promptly and professionally.
  • Record Keeping: Maintain accurate records of guest accounts and transactions to ensure smooth operations.
  • Coordination: Collaborate with housekeeping staff to confirm that guest accommodations are prepared and ready for arrival.
  • Booking Management: Handle room reservations through various channels, including in-person, online, and phone inquiries, while providing information about room availability, amenities, rates, and special requests.

Qualifications:

  • Proficient in Microsoft Office and familiar with reservation management systems.
  • Ability to handle phone calls and manage stressful situations effectively.
  • Strong customer service, interpersonal, organizational, and time management skills.

Compensation: Competitive hourly wage.

About Matti Realty Group: We are dedicated to providing our guests with a comfortable and welcoming experience, making their stay feel like a home away from home. Join our team and contribute to our commitment to exceptional service.