Hospitality Service Professional
5 days ago
Hospitality Service Professional
About the Job:We are seeking a highly motivated Hospitality Service Professional to join our team at Houstonian Campus LLC. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our members and guests in a fast-paced, high-volume atmosphere.
Key Responsibilities:- Taking orders from members and guests at Arbor Grill with attention to detail
- Accurately entering every order into the Point of Sale system to ensure seamless service
- Promptly posting charges and accepting payment for orders while maintaining a positive demeanor
- Delivering orders to guests and frequently checking back to ensure customers are satisfied with their orders and to offer additional service
- Assisting with cleaning and bussing tables to maintain a clean and welcoming environment
- Ensuring all equipment is clean and in proper working condition to prevent any disruptions to service
- Must be at least 18 years of age
- Must have current TABC certification
- Strong working knowledge of elevated standards of sanitation to maintain a safe and healthy environment
- Ability to remain calm and composed in stressful situations, providing excellent customer service at all times
- Ability to read, write and understand the English language to read tickets, communicate with other employees, and provide exceptional service to our guests
- Must be able to recognize proper identification for TABC requirements
- Must possess excellent interpersonal communication skills to build strong relationships with colleagues and guests
- Must have experience with or the ability to learn to use the Arbor Grill Point of Sale system
- Must exhibit poise and grace in stressful situations, consistently providing a positive and professional demeanor
- Must demonstrate cooperation with coworkers to ensure success for the team
- Must have flexibility to work during evenings, weekends and holidays based upon the needs of the operation
To perform the duties of this position successfully, an employee is required to execute the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Employees in this position must have the ability to:
- Work in a fast-paced bar/restaurant environment, where there is typically a moderate to loud noise level
- Work in extreme temperatures
- Work where floor surfaces may be slick
- Walk, stand, bend, reach, wipe, stoop, push, and pull items for long periods of time
- Push, pull and lift 30 lbs. on a regular basis
- See and read a computer screen and printed matter with or without vision aids
- Hear at normal volumes and on the telephone, with or without assistive devices
- Speak and be heard at normal volumes and on the telephone
$50,000 - $70,000 per year, depending on experience.
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