Hospitality Career Opportunities

3 weeks ago


Houston, Texas, United States Pyramid Global Hospitality Full time
Company Overview

Pyramid Global Hospitality is a leading hospitality company that values its employees and strives to create a supportive and inclusive work environment. With a focus on delivering exceptional guest experiences, we are committed to fostering growth and development opportunities for our team members.

We believe in the power of our team members and recognize the unique contributions of each individual. Our culture fosters collaboration, excellence, and exploration in every role, making us an ideal place for those passionate about working in a collaborative team environment.

Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications. This includes comprehensive benefits, including health insurance, retirement plans, and paid time off.

Job Description

This Front Desk Agent role is responsible for greeting and registering guests in a warm and welcoming manner, delivering excellent customer service to elevate every aspect of their stay, and anticipating guest needs to create a personalized and memorable experience. Key responsibilities include:
  • Greeting guests immediately with a friendly and sincere welcome, register guests, assign rooms and provide room keys, strictly following brand service standards and company policies.
  • Input and retrieve guest and staff communications into the computer systems, updating guest profiles, and following up to ensure guest satisfaction.
  • Confirm with guests their booking information, including number of guests and room rate, and membership status in the brand's rewards program.
  • Maintain knowledge on room types, available amenities, room availability and rates, and available guest upgrade options.

Required Skills and Qualifications

To be successful in this role, you will need to possess strong organizational and analytical skills, along with demonstrated ability to multi-task, adapt and prioritize in a fast-paced work environment. You must also be able to communicate effectively in the English language, both verbally and in writing.

Key qualifications include:
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Previous experience in the position of front desk agent, guest services or similar service role, is required, preferably with a full-service hotel.

Benefits

As a member of our team, you will enjoy a range of enticing benefits, including but not limited to:
  • Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
  • Mental wellbeing support for you and your loved ones.
  • 401k after 90 days, with a company match to 6%.
  • Performance-based incentives and bonuses.


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