Customer Service Representative Team Member

3 weeks ago


Cincinnati, Ohio, United States Pls Financial Services, Inc. Full time

Overview:

About Us: At PLS Financial Services, Inc., we strive to demonstrate our Core Values in all positions: Communication ? Customer Focus ? Integrity and Trust ? Teamwork ? Results. We are a leading retail provider of alternative financial services with over 200 financial service centers across 12 states.

Your Role: As a Customer Service Representative, you will be the primary point-of-contact with our customers. You will be accountable for delivering superior customer service and selling company products and services while maintaining company standards of quality and complying with policies and procedures.

Your Responsibilities:

  • Provide outstanding customer service to ensure repeat business
  • Promote our products and services to current and potential customers
  • Ensure all transactions are completed in compliance with federal, state, and local regulations
  • Follow company policies and procedures
  • Maintain a balanced cash drawer
  • Complete all transactions accurately, including cash handling
  • Use multiple computer applications to access information and process transactions
  • Resolve customer complaints or refer them to the Store Manager for resolution
  • Maintain a safe, organized, and clean environment
  • Perform other duties as instructed by management

Salary: Estimated salary $40,000 - $50,000 per year, depending on experience and qualifications.

Benefits: Medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training available.



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