Customer Service Representative

3 weeks ago


Cincinnati, Ohio, United States TruPartner Credit Union Full time
Job Title: Customer Service Representative - Financial Services

We are seeking a highly motivated and customer-focused individual to join our team in the role of Customer Service Representative - Financial Services. In this position, you will be responsible for conducting day-to-day transactions with members at various branches, providing exceptional service, and ensuring a positive experience for our customers.

About Our Organization

Our organization was founded in 1937 by Louise McCarren Herring, a pioneer in the credit union industry. We believe in the philosophy of 'people helping people' and strive to provide top-notch service to our member-owners.

Key Responsibilities:
  • Provide exceptional customer service to members through in-person and phone interactions, offering solutions tailored to their financial needs.
  • Conduct day-to-day transactions, including deposits, withdrawals, and transfers, ensuring accuracy and efficiency.
  • Answer questions and proactively help members choose the best solutions for their financial situation, fostering long-term relationships.
  • Perform daily tasks, such as balancing transactions and completing reports, maintaining high levels of productivity.
Requirements and Qualifications:
  • Prior customer service or related experience, preferably in the financial services industry.
  • A basic understanding of computers and technology, with proficiency in software applications relevant to the role.
  • Strong communication skills, with the ability to effectively articulate complex financial concepts to diverse audiences.
  • Prior cash handling experience is an asset, demonstrating attention to detail and trustworthiness.
Working Conditions and Benefits:

This full-time role typically works Monday through Friday between 8:15 AM and 6 PM, with some Saturdays required (typically 2/month). As a valued member of our team, you can expect a competitive salary, excellent benefits, and opportunities for career advancement.

The estimated salary for this position is $45,000 per year, commensurate with experience and qualifications. If you are a positive and ambitious individual who thrives in social situations and provides exceptional customer service, we encourage you to apply today.



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