Restaurant Operations Manager

1 week ago


Charleston, West Virginia, United States Applebee's Full time
Restaurant Operations Manager

As a Restaurant Operations Manager at Applebee's, you will be responsible for providing restaurant leadership in accordance with established company standards. This role is under the direct supervision of the Area Director of Operation or Executive General Manager.

Key Responsibilities:
• Manage Restaurant Environment
• Ensure prompt, friendly service according to company guidelines
• Build a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
• Ensure the immediate response and correction of all verbal, email, and social media guest complaints
• Maintain adequate inventory levels
• Ensure product preparation and presentation uncompromisingly meeting company standards
• Effectively oversee/schedule associates to meet sales demands
• Maintain effective safety and security programs according to company policy and government standards
• Promote and manage restaurant organization, cleanliness and sanitation

Requirements:
• Bachelor's Degree in Business or equivalent education and/or experience;
• Three to five (3-5) years of guest service experience;
• Three to five year of prior management experience, preferably in a casual dining setting
• Demonstrated ability to grow sales and manage a Profit & Loss Statement
• Positive attitude and the ability to handle highly difficult guest interactions;
• 21+ years old
• ServSafe Alcohol and Food Certification a plus
• Reading, writing, basic math and verbal communication skills in English is required
• Bi-lingual experience a plus
• Reliable transportation and Government Issued Driver's license required
• Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
• Ability to pass company background check
• Passion for the industry

Physical Demands:
• Mobility required during the entire shift
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
• Must be able to speak clearly and listen attentively to guests and other employees

Working Conditions:
• Subject to wet floors; loud noises; fast-paced; outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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