Dayton Freight Customer Care Agent

7 days ago


Tomah, Wisconsin, United States Dayton Freight Full time

About Us

At Dayton Freight, we are committed to delivering exceptional customer service and exceeding our customers' expectations. Our team of dedicated professionals works tirelessly to ensure that every interaction with our company is positive and memorable.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients by assisting with inquiries related to freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments.

Responsibilities

  • Collaborate with the Service Center Manager to ensure seamless customer service experience
  • Deliver messages and provide assistance to Drivers as needed
  • Prepare bills of lading and delivery receipts accurately and efficiently
  • Maintain effective communication with internal and external customers, including interline companies

May Be Asked to Assist With:

  • Payroll and data entry tasks
  • Preparing freight reports and driver collect reports
  • Billing and filling duties

Qualifications

  • Proficient in Microsoft Office programs
  • Excellent keyboarding skills and attention to detail
  • Experience working in a fast-paced environment
  • Ability to handle high-volume phone calls effectively
  • Exceptional communication and customer service skills

Estimated Salary Range

The estimated salary range for this position is $50,000-$70,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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