Credit Service Representative
1 week ago
Xactus is a leading verification innovator for the mortgage industry, serving over 6,500 clients across the U.S. with 12 operation centers. We provide a 360° approach to verification, enabling lenders to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy.
Job SummaryWe are seeking a Credit Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing effective customer service, analyzing incoming information, and managing supplement requests. You will work closely with our clients to digitally integrate our verification services across their workflows.
Key Responsibilities- Provide customer-centric service in line with company standards.
- Analyze incoming electronic and telephonic information and requests.
- Manage incoming supplement requests as well as pending requests.
- Direct calls and inquiries to appropriate areas/functions as applicable.
- Process sensitive personal information.
- Understand complex issues like foreclosure, bankruptcy, and other implications on status with handling credit verifications.
- Review and interpret credit reports and data contained within.
- Provide timely and accurate information to incoming customer calls/electronic requests.
- Process supplements on a timely basis, meeting departmental goals on production, turn-time, and quality.
- Adhere strictly to training manuals and procedures.
- Follow all workflows and document all actions in proprietary systems.
- Answer incoming phone calls within 3 rings.
- Assist other team members as needed.
- Participate in skills training, as requested.
- Adhere to and maintain compliance with all Federal and State regulations and Universal policies and procedures.
- A minimum of a high school diploma or equivalent. Associate or bachelor's degree preferred.
- At least one to three years of relevant entry-level business or customer service experience.
- Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and team members.
Xactus offers a friendly, supportive environment, competitive compensation starting at $18.30+ per hour, and a comprehensive benefits package, including health, vision, and dental insurance, bonus programs, fitness reimbursement, and more.
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