Credit Service Representative
2 weeks ago
Xactus is a leading verification innovator for the mortgage industry, serving over 6,500 clients across the U.S. with 12 operation centers. We provide a 360° approach to verification, enabling lenders to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy.
Job SummaryWe are seeking a highly motivated and customer-focused Credit Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, utilizing your in-depth knowledge of our products and services.
Key Responsibilities- Provide customer-centric service in line with company standards
- Analyze incoming electronic and telephonic information and requests
- Manage incoming supplement requests and pending requests
- Direct calls and inquiries to appropriate areas/functions as applicable
- Process sensitive personal information
- Review and interpret credit reports and data contained within
- Provide timely and accurate information to incoming customer calls/electronic requests
- Process supplements on a timely basis, meeting departmental goals on production, turn-time, and quality
- A minimum of a high school diploma or equivalent; associate or bachelor's degree preferred
- At least one to three years of relevant entry-level business or customer service experience
- Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and team members
- A friendly, supportive work environment
- Competitive compensation starting at $18.30+ per hour
- Health, vision, and dental insurances
- Bonus programs
- Fitness reimbursement and other healthy lifestyle programs
- 401k plan
- Short and long-term disability
- Life insurance
- Accident and critical illness insurance
- Health savings account
- Flexible spending account
- Employee assistance program
- Legal services
- Employee discounts
This is a remote position, requiring a high-speed internet connection and a quiet, distraction-free work environment conducive to productivity.
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