Credit Service Representative

2 weeks ago


United, United States Xactus Full time
About Xactus

Xactus is a leading verification innovator for the mortgage industry, serving over 6,500 clients across the U.S. with 12 operation centers. We provide a 360° approach to verification, enabling lenders to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy.

Job Summary

We are seeking a highly motivated and customer-focused Credit Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, utilizing your in-depth knowledge of our products and services.

Key Responsibilities
  • Provide customer-centric service in line with company standards
  • Analyze incoming electronic and telephonic information and requests
  • Manage incoming supplement requests and pending requests
  • Direct calls and inquiries to appropriate areas/functions as applicable
  • Process sensitive personal information
  • Review and interpret credit reports and data contained within
  • Provide timely and accurate information to incoming customer calls/electronic requests
  • Process supplements on a timely basis, meeting departmental goals on production, turn-time, and quality
Requirements
  • A minimum of a high school diploma or equivalent; associate or bachelor's degree preferred
  • At least one to three years of relevant entry-level business or customer service experience
  • Excellent interpersonal skills to develop and maintain effective working relationships with all levels of management, customers, and team members
What We Offer
  • A friendly, supportive work environment
  • Competitive compensation starting at $18.30+ per hour
  • Health, vision, and dental insurances
  • Bonus programs
  • Fitness reimbursement and other healthy lifestyle programs
  • 401k plan
  • Short and long-term disability
  • Life insurance
  • Accident and critical illness insurance
  • Health savings account
  • Flexible spending account
  • Employee assistance program
  • Legal services
  • Employee discounts
Work Environment

This is a remote position, requiring a high-speed internet connection and a quiet, distraction-free work environment conducive to productivity.



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