Repair Technician

1 week ago

Anchorage, Alaska, United States Alyeska Resort Full time
Job Summary

Alyeska Resort is seeking a skilled Repair Technician - Equipment Specialist to join our team. As a key member of our rental shop, you will play a crucial role in maintaining and optimizing the performance of our rental and customer-owned equipment.

Key Responsibilities
  • Guest Services: Welcome and assist guests professionally, ensuring a positive and efficient experience.
  • Equipment Maintenance: Perform standard maintenance on customer-owned equipment and Alyeska's rental fleet.
  • Inventory Management: Collaborate with the rental shop team to ensure proper inventory management and equipment availability.
  • Record Keeping: Maintain detailed records of equipment maintenance, inspections, and repairs for tracking and compliance purposes.
  • Equipment Adjustments: Provide guidance on equipment adjustments to enhance guests' comfort and performance.
  • Safety Inspections: Conduct routine safety inspections on rental equipment to identify and address any potential hazards or maintenance needs.
  • Peak Hour Support: Aid the rental shop during peak hours to meet guests' equipment needs.
  • Equipment Fitting: Help guests choose the right-sized boots, skis, and snowboards based on height, weight, and skill level.
  • Rental Agreements: Present rental agreements, address guest questions, and ensure the completion of all necessary documents.
  • Guest Concerns: Promptly address and resolve any guest concerns or issues related to rental equipment.
Requirements
  • Age: Minimum age of 18 years.
  • Experience: Multiple seasons of prior experience in the maintenance and tuning of skiing and snowboarding equipment.
  • Knowledge: Knowledge of ski and snowboard gear and accessories.
  • Certifications: Possession of required certifications for various ski, snowboarding, and bike brands.
  • Preferred Experience: Preferably, experience with Wintersteiger and Grindrite repair machinery.
  • Communication Skills: Effective verbal and written communication skills.
  • Interpersonal Skills: Strong interpersonal skills.
  • Customer Service: Excellent customer service aptitude.
  • Availability: Availability for a flexible work schedule that includes weekends and holidays.
Benefits
  • Compensation: Starting at $18 per hour.
  • Benefits Package: Vision, Dental, and Medical Insurance for regular full-time employees.
  • Time Off: Paid holiday and paid time off (Vacation and Personal).
  • Season Pass: Free Season Pass for employees and qualified dependents.
  • Retirement Plan: Roth 401(k) and 401(k) Retirement Savings Plan.
  • Discounts: Discounts for rooms at The Hotel Alyeska and affiliate hotels, as well as discounts in Resort restaurants, shops, and Nordic Spa.
Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands: Ability to lift up-to 50 pounds, bend, stoop, walk, push or pull heavy equipment and stand for extended periods of time.
  • Work Environment: The noise in this work environment is usually moderate. Physical terrain in the work environment can be uneven with poor traction; there is ice and snow outside, and wet floors indoors. This role occasionally involves extended hours, nights, and weekends to accommodate peak business periods.

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