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Service Assistant

1 month ago

Houston, Texas, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Jeni's Splendid Ice Creams in Houston Heights. As a Service Assistant, you will play a key role in delivering exceptional customer service, leading shifts, and performing limited executive functions.

Key Responsibilities
  • Lead shifts and perform limited executive functions, including inventory management and handling deposits
  • Act as a coach and role model for the shop team, providing expert guidance on on-the-line operations and service functions
  • Develop and maintain a positive and inclusive work environment, fostering a culture of teamwork and customer satisfaction
  • Provide world-class customer service, ensuring a seamless and enjoyable experience for every guest
  • Manage and maintain a clean and safe work environment, adhering to rigorous safety and cleanliness standards
Requirements
  • Full-time presence with night and weekend availability
  • Passion for customer service and a commitment to delivering exceptional experiences
  • Energetic, positive, and skillful communicator with strong interpersonal skills
  • Strong work ethic, great judgment, and a good heart
  • Calm under pressure and able to handle adversity with grace
  • Master of daily operations and delegation, with a focus on coaching and developing team members
Benefits
  • Competitive hourly rate + tips
  • Full-time hours with opportunities for career development and advancement
  • Paid time off and holidays, plus a 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service, plus an annual paid day to volunteer for a non-profit organization that matters to you
  • 50% discount at Jeni's Scoop Shops and online
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our unique and delicious products, as well as our commitment to social and environmental responsibility.