CareIQ Service Coordinator Assistant

4 weeks ago


Houston, Texas, United States CorVel Corporation Full time

Job Summary:

The CareIQ Service Coordinator is a key member of the CorVel team, providing top-notch customer service and administrative support to our clients and stakeholders. This role is perfect for individuals with a passion for delivering exceptional service and a knack for problem-solving.

Key Responsibilities:

  • Provides telephonic customer service in a high-volume call center environment, utilizing strong communication and interpersonal skills to resolve issues and meet customer needs.
  • Completes accurate data review and entry, ensuring timely and accurate processing of customer information.
  • Learns and operates corporate proprietary systems, with a focus on delivering excellent service and support to our clients.
  • Requests and reviews treatment and appointment documentation to verify completion and accuracy, ensuring seamless delivery of services to our customers.
  • Ensures all case stakeholders are updated regularly, maintaining open and transparent communication throughout the process.
  • Types and proofreads reports and correspondence via email and management systems, demonstrating attention to detail and strong written communication skills.
  • Transcribes correspondence/reports from dictation, utilizing strong listening and typing skills to deliver accurate results.
  • Uses problem-solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments, prioritizing customer needs and delivering exceptional service.
  • Meets departmental production and quality performance expectations, consistently delivering high-quality results and exceeding customer expectations.

Requirements:

  • High School diploma required; prior work experience in a detail-oriented customer service environment preferred.
  • Excellent written and verbal communication skills, with the ability to communicate effectively with customers and stakeholders.
  • Strong interpersonal and time management skills, with the ability to work independently and as part of a team.
  • Computer proficiency and technical aptitude, with the ability to learn and operate corporate proprietary systems.
  • Ability to work in a fast-paced, high-volume environment, with a focus on delivering exceptional customer service and support.

About CorVel:

CorVel is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health, and disability management industries. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. We are committed to delivering exceptional service and support to our clients and stakeholders, and we are seeking talented individuals to join our team.



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