Reservations Sales Representative

10 hours ago


New Paltz, New York, United States Mohonk Mountain House Full time
Job Summary

We are seeking a highly motivated and detail-oriented Reservations Sales Agent to join our team at Mohonk Mountain House. As a key member of our front office team, you will be responsible for delivering exceptional customer service while utilizing effective selling techniques to assist guests in making reservations.

Key Responsibilities
  • Provide accurate and detailed information to guests regarding existing reservations and assist with making new reservations.
  • Sell future reservations and assist guests with questions regarding their existing reservations.
  • Follow up with guest inquiry leads promptly to capture second chance bookings.
  • Answer telephone calls and emails in a clear and professional manner.
  • Attend coaching sessions to review call quality, Enhanced Lead Management compliance, and productivity.
  • Multitask and pay attention to detail to deliver the highest standard of service to all customers.
  • Manage daily correspondences and sales leads in a timely and professional manner.
  • Utilize hospitality reservation and sales software to efficiently process reservations and communicate resort policies and information.
  • Communicate effectively with guests, visitors, and employees in a clear and congenial manner.
  • Organize and maintain a clean workstation and adhere to Mohonk Mountain House's Dress and Grooming Standards.
  • Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
  • Achieve key performance goals, including inbound and outbound call volume, revenue generation, email and data capture, productivity, and call scores.
  • Assist Front Office and other departments with reservations, room changes, room shows, check-ins, check-outs, dining reservations, and other tasks as needed.
Requirements
  • High School diploma.
  • Prior hospitality or customer service experience preferred.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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