Reservations Representative
3 weeks ago
The Reservations/Call Center Representative is a key member of our Ocean Casino Resort team, responsible for delivering exceptional customer experiences through clear and concise communication.
Key Responsibilities- Answering inbound telephone calls in a fast-paced environment, handling transactions ranging from account inquiries to complex hotel, dining, and entertainment reservations.
- Responding to customer email inquiries, utilizing established methods and verbiage.
- Providing a positive view of the Ocean Casino Resort, interacting with customers and fellow employees in a professional and courteous manner.
- Escalating difficult situations to Call Center Supervisors as needed, offering suggestions for process improvement.
- Performing other related duties as assigned.
- Ability to handle a high volume of customer interactions with composure and tact.
- Capacity to remain seated for extended periods, handling transactions requiring repetitive finger and wrist motion.
- Demonstrated scheduling flexibility, including weekend and holiday shifts.
- One year or more of experience in an inbound contact center.
- Effective computer skills and understanding of telephone etiquette.
- Knowledge of property management, reservations, and player tracking systems, as well as proficiency in basic Windows and MS Office packages.
- Strong verbal communication skills and ability to effectively communicate in English.
- Free meal on shift.
- Training and Development opportunities.
- Health Care Plan (Medical, Dental & Vision).
- Retirement Plan (401k).
- Life Insurance (Basic, Voluntary & AD&D).
- Paid Time Off.
-
Reservations Representative
3 weeks ago
New York, New York, United States Ocean Casino Resort Full timeJob SummaryWe are seeking a highly skilled Reservations/Call Center Representative to join our team at Ocean Casino Resort. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and making reservations for our hotel, dining, and entertainment services.Key...
-
Reservations Representative
2 days ago
New York, New York, United States Ocean Casino Resort Full timeAbout the RoleThe Reservations/Call Center Representative is a key member of our Ocean Casino Resort team, responsible for delivering exceptional customer experiences through clear and concise communication.Key ResponsibilitiesCustomer Interactions: Respond to inbound customer calls, emails, and other inquiries in a timely and professional manner, providing...
-
Reservations Representative
2 weeks ago
New York, New York, United States Ocean Casino Resort Full timeAbout the RoleThe Reservations/Call Center Representative is a key member of the Ocean Casino Resort team, responsible for delivering exceptional customer experiences through clear communication and effective problem-solving.Key ResponsibilitiesAnswering inbound telephone calls in a fast-paced environment, handling a high volume of customer inquiries and...
-
Reservations Sales Representative
8 hours ago
New Paltz, New York, United States Mohonk Mountain House Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Reservations Sales Agent to join our team at Mohonk Mountain House. As a key member of our front office team, you will be responsible for delivering exceptional customer service while utilizing effective selling techniques to assist guests in making reservations.Key ResponsibilitiesProvide...
-
Dining Reservations Coordinator
3 weeks ago
New York, New York, United States Ten Group Full timeJob Title: Dining Reservations SpecialistWe are seeking a highly skilled and passionate Dining Reservations Specialist to join our team at Ten Group. As a key member of our Dining team, you will be responsible for delivering exceptional customer service and exceeding member expectations in the luxury dining space.Key Responsibilities:Work closely with...
-
Front Desk Room Reservation Clerk
18 hours ago
New York, New York, United States Mohawk Casino Full timeJob Title: Front Desk Room Reservation ClerkDepartment: Hotel OperationsReports To: Assistant Hotel Manager/Front Desk ManagerFLSA Status: Non-ExemptStarting Rate: $15.02 per hourLicense: Work PermitClosing Date: Open Until FilledJOB SUMMARY:Exhibits a friendly, helpful and courteous manner when dealing with our guests and fellow associates. Responsible for...
-
Dining Reservations Coordinator
1 month ago
New York, New York, United States Ten Group Full timeAbout the RoleWe are seeking a highly motivated and resourceful individual to join our Dining team at Ten Group. As a Dining Reservations Specialist, you will be responsible for fulfilling luxury dining requests on behalf of our members, including booking top restaurants and planning special events and occasions.Key ResponsibilitiesWork closely with members...
-
Front Desk Representative
3 weeks ago
New York, New York, United States Shaner Hotel Group Full timeJob Title: Front Desk Agent/Guest ServicesWe are seeking a highly skilled and customer-focused Front Desk Agent/Guest Services Representative to join our team at the Courtyard Newark - University of Delaware.About the Role:This is a dynamic and fast-paced position that requires strong communication and problem-solving skills. As a Front Desk Agent/Guest...
-
Claims Representative
3 weeks ago
New York, New York, United States NewYork-Presbyterian Hospital Full timeJob Title: Claims RepresentativeWe are seeking a highly skilled Claims Representative to join our team at NewYork-Presbyterian Hospital. As a Claims Representative, you will be responsible for the overall management of healthcare-related professional liability and associated general liability claims.Key Responsibilities:Review and analyze information related...
-
Claims Representative
3 weeks ago
New York, New York, United States NewYork-Presbyterian Hospital Full timeClaims Representative Job DescriptionNewYork-Presbyterian Hospital is seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for the overall management of healthcare-related professional liability and associated general liability claims.Key Responsibilities:Review and analyze information relating to...
-
Senior Claims Representative
4 weeks ago
New York, New York, United States Chubb Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Claims Representative to join our team at Chubb. As a key member of our Claims Team, you will be responsible for investigating and settling claims promptly, equitably, and within established best practices guidelines.Key ResponsibilitiesInvestigate and evaluate claims to determine liability...
-
Guest Service Representative
3 weeks ago
New York, New York, United States Marriott Hotels & Resorts Full timeJob SummaryWe are seeking a highly organized and detail-oriented Guest Service Representative/Front Desk Agent to join our team at Marriott Hotels & Resorts.Key ResponsibilitiesOrganize and confirm guest check-ins and check-outs, ensuring a smooth and efficient process.Process room reservations, requests, changes, and cancellations, while maintaining...
-
Customer Service Representative
4 weeks ago
New York, New York, United States Durante Rentals Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Durante Rentals. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Service Representative
1 month ago
New York, New York, United States Caesars Entertainment Full timeJob SummaryWe are seeking a highly skilled and customer-focused Representative Guest Services- Part Time to join our team at Caesars Entertainment. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our customers feel valued and cared for.Key ResponsibilitiesProvide warm and...
-
Mobility Planning Representative
1 week ago
New York, New York, United States rabbittransit Full timeJob Title: Mobility Planning RepresentativeJoin our team at rabbittransit as a Mobility Planning Representative, where you will play a vital role in fostering a mobility-planning atmosphere that finds solutions for clients to overcome barriers to transportation.About the Role:This is a full-time position with a GREAT benefit package. The successful candidate...
-
New York, New York, United States Marriott Hotels & Resorts Full timeJob SummaryWe are seeking a highly organized and detail-oriented Guest Service Representative/Front Desk Agent to join our team at Marriott Hotels & Resorts. As a key member of our front desk team, you will be responsible for ensuring seamless guest check-ins and check-outs, room reservations, and requests.Key ResponsibilitiesOrganize and confirm guest...
-
Customer Service Representative
4 weeks ago
New York, New York, United States The Adventure Park Full timeCustomer Service/Front Desk Job DescriptionAbout The Adventure ParkWe are a dynamic and growing company that promotes active enjoyment of the outdoors through adventure recreation. Our adventure parks bring together people of all ages to challenge themselves, develop their confidence, and build connections with each other, the outdoors, and our team.Job...
-
Customer Experience Representative
2 weeks ago
New York, New York, United States Enterprise Mobility Full timeCustomer Experience RepresentativeJoin Enterprise Mobility, a leading provider of car rental services, as a Customer Experience Representative. In this role, you will be responsible for delivering exceptional customer service, ensuring a seamless rental experience, and promoting our products and services.Key Responsibilities:Meet and greet customers in a...
-
New York, New York, United States 020 Travelers Indemnity Co Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Claim Representative Trainee to join our team at Travelers Indemnity Co. As a Claim Representative Trainee, you will be responsible for investigating, evaluating, and resolving claims related to property losses of moderate severity and complexity.Key ResponsibilitiesCompletes required training,...
-
Marketing Services Representative
3 weeks ago
New York, New York, United States Seneca Resorts & Casinos Full timeJob Title: Marketing Services RepresentativeJoin Seneca Resorts & Casinos as a Marketing Services Representative and provide exceptional customer service to our guests. As a key member of our team, you will be responsible for answering telephone inquiries, preparing arrangements for customers, and responding to routine patron requests.Key...