Customer Service Representative

3 days ago


Boca Raton, Florida, United States Florida Atlantic University Full time

Florida Atlantic University seeks a Customer Service Call Center Agent to support the admissions process. This role involves handling incoming calls from prospective students and families, providing information on admission criteria, application status, and university policies.

About the Role

This is a part-time position working Monday to Friday, 8am to 5pm, with occasional evenings and weekends required. The ideal candidate will have excellent communication skills, a high school diploma, and at least four years of relevant experience.

Responsibilities
  • Handle high-volume incoming calls from current applicants, prospective students, and families.
  • Provide accurate information on admission criteria, application status, and university policies.
  • Transfer calls to other areas or departments as needed.
  • Prepare referral sheets with necessary information for complex calls.
  • Data entry and operating within a CRM platform.
Benefits

The successful candidate will receive an hourly salary of $20, plus benefits including medical, dental, vision, life insurance, flexible spending plans, employee assistance program, and more. Additionally, they will be eligible for state retirement options, public service loan forgiveness, flexible work arrangement plans, sick leave pool program, paid time off, and paid community engagement volunteer service day.



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