Banking Center Director

3 days ago


North Eastham, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full time
Job Summary

We are seeking a highly skilled and experienced Banking Center Manager to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for providing exceptional customer service, developing and implementing business strategies, and ensuring operational efficiency.

Key Responsibilities
  • Leadership and Staff Supervision
    • Develop and implement effective leadership strategies to drive business growth and improve customer satisfaction.
    • Coach and develop staff to achieve their full potential and meet business objectives.
    • Ensure compliance with all Bank policies, procedures, and regulatory requirements.
  • Customer Service
    • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
    • Provide exceptional customer service and financial guidance to customers.
    • Resolve complex customer issues in a timely and professional manner.
  • Business Development and Community Relations
    • Develop and implement business development strategies to drive growth and revenue.
    • Build and maintain relationships with key stakeholders, including customers, partners, and community leaders.
    • Participate in community events and activities to promote the Bank's brand and reputation.
  • Banking Center Operations
    • Ensure the efficient and effective operation of the Banking Center, including cash handling, customer service, and administrative tasks.
    • Identify and implement process improvements to increase efficiency and reduce costs.
    • Ensure compliance with all Bank policies, procedures, and regulatory requirements.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 4 years of management experience in retail banking, with a proven track record of success.
  • Excellent leadership, communication, and customer service skills.
  • Ability to analyze and interpret financial data and make informed business decisions.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our customers and the community.


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