Operations Supervisor

4 weeks ago

Melrose Park, Illinois, United States Trinity Health Full time
Job Summary:

The Operations Supervisor (Testing) - Clinical Laboratories at Trinity Health directs the daily operations of a given laboratory shift to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines.

Key Responsibilities:

Prepares work schedules and monitors staff productivity to effectively utilize personnel and adhere to established turnaround times.

Reviews daily work to identify potential technical and/or clerical errors and facilitates the timely correction of results when necessary.

Troubleshoots procedures and instrumentation to minimize instrument downtime.

Assesses clinical and operational environment and utilizes the appropriate leadership style to ensure an efficient and productive department.

Acts as a key contact person for nursing and hospital personnel.

Serves as a resource for employee decision-making.

Performs bench work as needed.

Manages staff resources in order to meet the needs of laboratory stakeholders.

Hires qualified employees to fill open positions.

Ensures that employees are properly trained and that the training is accurately documented.

Ensures employee competencies are documented and completed by designated deadlines.

Applies Loyola Medicine human resource policies consistently and fairly.

Evaluates and documents employee performance according to Loyola Medicine policies.

Provides regular feedback on employee performance.

Identifies and documents human resources issues.

In collaboration with the manager, prepares, implements and monitors individual work improvement plans in order to improve employee performance.

Develops individuals for laboratory leadership positions.

Effectively communicates to colleagues.

Monitors quality performance standards and provides detailed statistics including but not limited to specimen adequacy, turnaround time, patient identification issues.

Demonstrates quality customer service through positive interaction, which meets the needs of co-workers, faculty, patients, visitors and vendors.

Performs other duties as assigned by the manager/director to support the department mission of service to patients and providing quality diagnostic information.

Participates in intra- and interdepartmental improvement activities to achieve laboratory and hospital goals.

Maintains the shift QC & QA oversight and all aspects of the testing lab's pre-analytical, analytical, and post-analytical processes.

Ensuring compliance with laboratory regulations and accreditation standards.

Maintains an awareness of current regulations and standards that effect operations on the shift.

Identifies areas of risk and implements activities to reduce the risk to the health system.

Ensures that variances are documented, investigated, and resolved.

Collaborates with the manager, director, and colleagues to develop, implement, and sustain quality improvements.

Ensures inventory is managed to the needs of the laboratory section.

Ensures procedures are up-to-date and reflective of current processes.

Requirements:

Bachelor's Degree in chemical, physical, biological or clinical lab science or medical technology required.

2+ years of laboratory training or experience in the designated specialty or subspecialty of responsibility.

3-5 years of previous job-related experience in the designated specialty.

Certification as Medical Laboratory Technician, Medical Technologist, Medical Laboratory Scientist, or laboratory discipline specific or specialty certificate (ASCP or AMT or other approved certifying agency).

Must meet CLIA88 qualifications for technical consultant (moderate complexity) and general supervisor (high complexity) for the designated testing specialty.

Benefits:

Medical, Dental, Vision, Life Insurance, 403(B) plan, generous PTO plan, tuition reimbursement, 7 paid holidays and more.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation.

Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do.

Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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