Medical Operations Director

3 weeks ago


Melrose Park, Illinois, United States Trinity Health Full time

Job Summary:

The Operations Supervisor (Testing) - Clinical Laboratories at Trinity Health directs the daily operations of a given laboratory shift to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines.

Key Responsibilities:

  • Prepares work schedules and monitors staff productivity to effectively utilize personnel and adhere to established turnaround times.
  • Reviews daily work to identify potential technical and/or clerical errors and facilitate the timely correction of results when necessary.
  • Acts as a key contact person for nursing and hospital personnel.
  • Manages staff resources in order to meet the needs of laboratory stakeholders.
  • Ensures that employees are properly trained and that the training is accurately documented.
  • Ensures employee competencies are documented and completed by designated deadlines.
  • Applies Loyola Medicine human resource policies consistently and fairly.
  • Evaluates and documents employee performance according to Loyola Medicine policies.
  • Provides regular feedback on employee performance.
  • Identifies and documents human resources issues.
  • In collaboration with the manager, prepares, implements and monitors individual work improvement plans in order to improve employee performance.
  • Monitors quality performance standards and provides detailed statistics including but not limited to specimen adequacy, turnaround time, patient identification issues.
  • Demonstrates quality customer service through positive interaction, which meets the needs of co-workers, faculty, patients, visitors and vendors.
  • Performs other duties as assigned by the manager/director to support the department mission of service to patients and providing quality diagnostic information.
  • Participates in intra- and interdepartmental improvement activities to achieve laboratory and hospital goals.
  • Maintains the shift QC & QA oversight and all aspects of the testing lab's pre-analytical, analytical, and post-analytical processes.
  • Ensuring compliance with laboratory regulations and accreditation standards.
  • Maintains an awareness of current regulations and standards that effect operations on the shift.
  • Identifies areas of risk and implements activities to reduce the risk to the health system.
  • Ensures that variances are documented, investigated, and resolved.
  • Collaborates with the manager, director, and colleagues to develop, implement, and sustain quality improvements.
  • Ensures inventory is managed to the needs of the laboratory section.

Requirements:

  • Bachelor's Degree in chemical, physical, biological or clinical lab science or medical technology required.
  • 2+ years of laboratory training or experience in the designated specialty or subspecialty of responsibility.
  • Certification as Medical Laboratory Technician, Medical Technologist, Medical Laboratory Scientist, or laboratory discipline.
  • Must meet CLIA88 qualifications for technical consultant (moderate complexity) and general supervisor (high complexity) for the designated testing specialty.

Benefits:

  • Medical, Dental, Vision, Life Insurance, 403(B) plan, generous PTO plan, tuition reimbursement, 7 paid holidays and more.

Trinity Health's Commitment to Diversity and Inclusion:

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran


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