Bilingual Customer Service Representative
2 weeks ago
As a Customer Service Specialist at Sherwin-Williams, you will play a vital role in ensuring that our customers receive exceptional service and support. Your primary responsibility will be to work closely with wholesale and retail customers to determine their needs, answer their questions about our products, and recommend the right solutions.
Key Responsibilities:- Provide excellent customer service and support to ensure high levels of customer satisfaction.
- Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
- Build productive relationships with wholesale and retail customers to drive sales and growth.
- Process sales transactions accurately and consistently with company policies and procedures.
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain accurate and up-to-date work order files and formulas.
- Pull and stock products from the sales floor or warehouse as needed.
- Tint and mix products to customer specifications.
- Stock shelves and set up displays to maintain a visually appealing store environment.
- Clean store equipment and maintain a clean and safe work environment.
- Load and unload delivery trucks as needed.
- Assist in making deliveries as needed.
- Maintain in-stock and presentable condition of assigned areas.
- Remain knowledgeable about our products and services and be able to discuss available options with customers.
- Comply with inventory control procedures to ensure accurate and efficient inventory management.
- Suggest ways to improve sales and customer service.
- Must be at least 18 years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Must be able to read, write, comprehend, and communicate in English.
- Must be able to read, write, comprehend, and communicate in Spanish.
- Must be able to tint paint consistent with customer color requests.
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Must be willing to work all scheduled hours, which may include evenings and weekends.
- Have a valid, unrestricted driver's license.
- Have at least a high school diploma or GED.
- Have at least one year of experience working in a delivery, retail, or customer service position.
- Have previous work experience selling paint and paint-related products.
- Have previous work experience operating tinting and mixing equipment.
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