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Customer Service Representative

2 months ago

Broken Arrow, Oklahoma, United States Rentokil Initial Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil Initial. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their concerns, and ensuring their satisfaction with our services.

Key Responsibilities

  • Maintain good customer relations through effective communication and problem-solving skills
  • Gather information from customers to identify and resolve issues
  • Confirm, schedule, and reschedule services as needed
  • Set sales appointments for new customers
  • Answer billing questions and provide accurate information
  • Complete general clerical duties as assigned
  • Work collaboratively with service and sales teams to achieve customer satisfaction
  • Sell the value of our services and suggest upgrades to enhance customer experience

Requirements

  • High school diploma or equivalent
  • Excellent listening and communication skills
  • Pleasant phone voice and ability to clearly speak and be understood
  • Demonstrated multitasking skills to enter accurate data and type while speaking with customers
  • Remain calm and composed under pressure, with a strong attention to detail
  • Excellent organization and time management skills
  • Availability to work Monday-Friday and Saturdays as needed

What We Offer

  • Competitive pay on a bi-weekly pay schedule
  • Opportunities for professional growth and development
  • Robust paid training and professional development programs
  • Excellent health benefits, including medical, dental, vision, and life insurance
  • Access to flexible spending accounts for healthcare and dependent care expenses
  • Outstanding company-paid short-term disability and long-term disability insurance
  • Wellness reimbursement program and employee assistance program
  • Company-paid sick time and vacation days
  • 401(k) retirement plan with competitive company-matching contributions
  • Employee discounts and holiday savings club option