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Shelter Operations Coordinator

2 months ago

Santa Cruz, California, United States Housing Matters Full time
Job Description

Overview

Housing Matters is a leading organization dedicated to ending homelessness in Santa Cruz County. We are seeking a highly skilled and compassionate individual to join our team as a Direct Services Coordinator (Emergency Shelter Tech).

Key Responsibilities

  • Maintain a safe, secure, and clean environment for shelter guests, ensuring their well-being and comfort.
  • Assist guests in accessing day services, providing support and answering their questions in a professional and empathetic manner.
  • Distribute snacks and supplies when available, promoting a sense of community and care.
  • Implement housing first and harm reduction strategies, working closely with guests to address their unique needs.
  • Ensure professional boundaries are maintained at all times, fostering a respectful and inclusive environment.
  • Utilize de-escalation techniques when necessary, prioritizing the safety and dignity of all individuals.
  • Collaborate with community resources to provide assistance and support to guests.
  • Adhere to program-specific policies, including curfew and visiting rules, to maintain a stable and secure environment.
  • Communicate effectively with staff and safety personnel, ensuring seamless coordination and support.
  • Complete Incident Reports as necessary, maintaining accurate documentation for each program.
  • Support staff and community organizations during program activities, promoting a sense of teamwork and collaboration.
  • Attend required staff and agency meetings and trainings, staying up-to-date on best practices and industry developments.

Requirements

  • High school diploma or GED completion.
  • Knowledge of Spanish is a plus.

Preferred Qualifications

  • CPR and de-escalation/restraint certification required (training provided upon hire).
  • EMT certification is advantageous.
  • Proficiency in Spanish is beneficial.
  • Ability to work independently and with minimal supervision.

Working Conditions

The Direct Services Coordinator will work in a fast-paced environment, requiring strong multitasking and communication skills. The ability to work independently and with minimal supervision is essential, as is the capacity to maintain a safe and clean environment for all guests.

Equal Opportunity Employer

Housing Matters is an equal opportunity employer and considers all qualified applicants without discrimination based on various factors. We are committed to creating a diverse and inclusive work environment, where all individuals can thrive and contribute to our mission of ending homelessness in Santa Cruz County.