Participant Advocate I/II

8 hours ago


Santa Rosa, California, United States Catholic Charities of the Diocese of Santa Rosa Full time
Job Summary

The Participant Advocate II is a key member of our team, responsible for providing operational support and oversight at an emergency shelter location during an assigned shift. This role requires a strong understanding of housing-focused interactions and the ability to facilitate safe operations of on-site communal programming and day-to-day shelter activities.

Key Responsibilities
  • Provide housing-focused support to participants, ensuring all interactions are centered around obtaining housing.
  • Facilitate safe operations of on-site communal programming and day-to-day shelter activities.
  • Respond to participant requests, explain shelter expectations, and share information and referrals as appropriate.
  • Participate in agency and countywide data tracking efforts, including data entry into the Homeless Management Information System (HMIS).
  • Perform special shelter projects and assigned work assignments under the direction of a shelter Participant Advocate III or Program Coordinator.
Requirements
  • High School Diploma or equivalent, with one to two years of successful work experience as a Participant Advocate I or verified equal work experience.
  • Strong written and verbal communication, organizational, conflict resolution, and conflict resolution skills.
  • Understanding of causes of homelessness, experience working within social services, and familiarity with community resources.
  • Knowledge of Housing First principles and methods preferred.
  • Computer literacy, including experience with Microsoft 365 and Excel.
  • Cooperative, friendly, and helpful attitude with clients and co-workers.
  • Ability to work under pressure with a positive, solution-oriented approach.


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