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Client Service Associate
2 months ago
Job Overview:
At Bank of America, our mission is to enhance financial well-being through meaningful connections.
We are committed to Responsible Growth, which reflects our dedication to our clients, colleagues, communities, and shareholders every day.
Creating a supportive workplace is essential to our success, and we strive to foster a diverse and inclusive environment for all.
We actively seek individuals with varied backgrounds and experiences, investing significantly in our team members and their families by providing competitive benefits that promote their physical, emotional, and financial health.Bank of America values collaboration and flexibility, tailoring our approach to meet the diverse needs of our workforce.Joining our team offers a rewarding career with opportunities for personal and professional development, empowering you to make a significant impact.
Role Summary:
This position is focused on delivering an exceptional client experience that enhances overall satisfaction.
Key duties include accurately and efficiently processing transactions in a dynamic environment while also introducing relevant products and services to fulfill client needs.
Expectations for this role involve ensuring clients are promptly connected to the right team member to address their requirements and executing the Life Priorities Strategy, as well as educating clients on how to perform simple transactions using self-service technologies.
Key Responsibilities:
Adheres to the bank's risk management culture and aims for operational excellence
Enhances the client experience
Expands business knowledge and network by collaborating with specialists in small business, lending, and investments
Essential Skills:
Active Listening
Adaptability
Attention to Detail
Collaboration
Customer and Client Focus
Client Experience Branding
Client Solutions Advisory
Conflict Management
Referral Identification
Relationship Building
Account Management
Business Acumen
Business Development
Critical Thinking
Emotional Intelligence
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America) Hours Per Week:20
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