Bilingual Client Service Associate – Spanish Required

2 months ago


Kennewick, Washington, United States Bank of America Full time

Job Overview


This position is dedicated to delivering an exceptional client experience that enhances overall satisfaction. The primary duties involve accurately and efficiently handling transactions in a dynamic environment while also presenting products and services tailored to client needs. Expectations include ensuring clients are promptly connected to the right team member to fulfill their requirements and executing the Life Priorities Strategy, as well as guiding clients in performing straightforward transactions using self-service options.

Key Responsibilities:

  • Upholds the bank's risk culture and pursues operational excellence.
  • Enhances the client experience.
  • Expands business knowledge and network by collaborating with specialists in small business, lending, and investment sectors.

Essential Skills:

  • Active Listening
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Customer and Client Focus
  • Client Experience Branding
  • Client Solutions Advisory
  • Conflict Management
  • Referral Identification
  • Relationship Building
  • Account Management
  • Business Acumen
  • Business Development
  • Critical Thinking
  • Emotional Intelligence

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 20



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