Field Service Operations Manager
2 weeks ago
Crown Equipment Corporation is seeking a highly skilled Field Service Manager to join our team in Phoenix, AZ.
Job Summary:
The Field Service Manager will be responsible for leading a team of Field Service Technicians, ensuring excellent customer service, and driving business growth.
Key Responsibilities:
- Direct and manage the performance of Field Service Technicians, ensuring safety practices and reviewing paperwork and timecards.
- Recruit, interview, develop, and evaluate service personnel, providing counseling and guidance as needed.
- Maintain excellent customer relationships, resolving complaints and preparing customer service repair quotes and presentations.
- Pursue new service business opportunities, administering company goals and policies, and maintaining records and reports.
Requirements:
- High school diploma and prior experience as a Field Service Technician.
- Prior experience as a Dispatcher and/or Supervisor is preferred.
- Strong technical/repair knowledge, good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.
- Valid driver's license, good driving record, and the ability to safely operate lift trucks.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
Equal Opportunity Employer:
Crown Equipment Corporation is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.
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