Field Service Operations Manager

2 weeks ago


Phoenix, Arizona, United States Crown Equipment Corporation Full time
Job Title: Field Service Manager

Crown Equipment Corporation is seeking a highly skilled Field Service Manager to join our team in Phoenix, AZ.

Job Summary:

The Field Service Manager will be responsible for leading a team of Field Service Technicians, ensuring excellent customer service, and driving business growth.

Key Responsibilities:

  • Direct and manage the performance of Field Service Technicians, ensuring safety practices and reviewing paperwork and timecards.
  • Recruit, interview, develop, and evaluate service personnel, providing counseling and guidance as needed.
  • Maintain excellent customer relationships, resolving complaints and preparing customer service repair quotes and presentations.
  • Pursue new service business opportunities, administering company goals and policies, and maintaining records and reports.

Requirements:

  • High school diploma and prior experience as a Field Service Technician.
  • Prior experience as a Dispatcher and/or Supervisor is preferred.
  • Strong technical/repair knowledge, good communication, interpersonal, motivational, and computer skills with Microsoft Office Suite experience.
  • Valid driver's license, good driving record, and the ability to safely operate lift trucks.

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees, including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

Equal Opportunity Employer:

Crown Equipment Corporation is an Equal Opportunity Employer Minorities/Females/Protected Veterans/Disabled.


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