Service Technician
4 weeks ago
We are seeking a skilled Service Technician to join our team at Pella Corporation. As a Service Technician, you will be responsible for inspecting, repairing, and adjusting Pella windows and doors in the field. You will diagnose product issues, determine efficient resolution plans, and communicate the necessary tools to resolve the issue.
Key Responsibilities:
- Performs and completes service jobs on Pella products in the field
- Problem solves and diagnoses difficult issues in the field
- Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc.
- Provides Customers with helpful information on the care, operation, and maintenance of Pella products
- Generates and updates all service-related paperwork and file folders following a service visit
- Conducts any necessary follow-up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers
Requirements:
- High School Diploma or GED and dependable work history
- Prior knowledge of general construction applications and terminology and/or window and door applications or components
- Prior experience with power tools
- Familiarity with computers and ability to develop proficiency in Pella proprietary software and/or company email systems
- Excellent verbal and written English language skills and good customer service skills
Work Environment:
The work environment for this position includes company warehouse facilities, company service vehicle, and customer job sites or homes. The noise level of this job is typically moderate to loud, and temperature fluctuates with seasons.
What We Offer:
- Medical, dental, and life insurance
- Long-term disability insurance
- 401(k) with company match
- Paid holidays and vacation days
Why Join Our Team:
Pella Corporation is committed to providing a working environment free of discrimination and harassment. We treat all persons equally, regardless of race, color, sex, religion, national origin, age, or disability, as each is protected under federal law.
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