Service Technician

3 weeks ago


Red Bank, New Jersey, United States Pella Corporation Full time
Job Summary

We are seeking a skilled Service Technician to join our team at Pella Corporation. As a Service Technician, you will be responsible for inspecting, repairing, and adjusting Pella windows and doors in the field.

Key Responsibilities:

  • Perform and complete service jobs on Pella products in the field
  • Problem solve and diagnose difficult issues in the field
  • Replace glass in windows or doors; install items such as window shades, blinds, muntins, screens, etc.
  • Provide customers with helpful information on the care, operation, and maintenance of Pella products
  • Generate and update all service-related paperwork and file folders following a service visit
  • Conduct any necessary follow-up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all customers

Requirements:

  • High School Diploma or GED and dependable work history
  • Prior knowledge of general construction applications and terminology and/or window and door applications or components
  • Prior experience with power tools
  • Familiarity with computers and ability to develop proficiency in Pella proprietary software and/or company email systems
  • Excellent verbal and written English language skills and good customer service skills
  • Ability to work in a team environment and exhibit a strong desire to learn and promote self-growth

Work Environment:

The work environment for this position includes company warehouse facilities, company service vehicle, and customer job sites or homes. The noise level of this job is typically moderate to loud, and temperature fluctuates with seasons.

What We Offer:

  • Medical, dental, and life insurance
  • Long-term disability insurance
  • 401(k) with company match
  • Paid holidays and vacation days

Why Join Our Team:

Pella Corporation is committed to providing a working environment free of discrimination and harassment. We treat all persons equally, regardless of race, color, sex, religion, national origin, age, or disability, as each is protected under federal law.


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