Senior Business Analyst

4 days ago


Albuquerque, New Mexico, United States University of New Mexico Full time
Job Summary

The University of New Mexico is seeking a highly skilled Senior Business Analyst to join our IT Applications Development Operations Team. As a key member of our team, you will be responsible for leading the intake process and workload operation of our critical enterprise application portfolio.

Key Responsibilities
  • Conduct initial analysis of incoming requests and collaborate with staff to present projects to the leadership team.
  • Lead the mapping of critical processes, both internal and external, and collaborate with campus partners to gather and document system and business requirements.
  • Coordinate applications workload monitoring, collaborating with the IT Applications Team, Leadership, and Requestors to schedule work, resources, and schedules.
  • Support the governance process for projects, leading the intake workload management for the Development and Operations teams to ensure incoming requests are processed and routed to the appropriate team.
  • Develop and update IT Applications standards, documenting all work in our knowledge base using technical writing, diagrams, charts, and instructions.
Requirements
  • Minimum of 60 college-level credit hours and at least 7 years of experience directly related to the duties and responsibilities specified.
  • Strong communication, team, customer relations, and organizational skills.
  • Experience working closely with customers to understand their needs and translating those needs into technical solutions.
  • Ability to analyze complex issues from a business and technical perspective.
  • Self-management skills to prioritize multiple projects, incidents, and service requests.
Benefits

This is a benefits-eligible position, offering a comprehensive package of benefits, including medical, dental, vision, and life insurance, as well as educational benefits through the tuition remission and dependent education programs.

This position is open to hybrid remote work, allowing for part-time work at an alternate location other than a UNM worksite.



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