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Assistant Manager
2 months ago
Job Summary
This role is responsible for bringing the Holiday Inn Club brand promise to life in resort recreational and entertainment departments. As a key member of the resort operations team, you will serve as a guest advocate and advisor to the Manager of Guest Engagement, leading the daily operations of assigned work teams in the waterpark and pool area.
Key Responsibilities
- Hiring, training, coaching, and scheduling of assigned team members to ensure exceptional guest service delivery.
- Analyzing and recommending adjustments to staffing, performance targets, and resources to achieve results.
- Demonstrating brand leadership by putting the Holiday Inn Club brand at the center of all business decisions and using guest feedback to drive continuous improvement in guest satisfaction.
- Promoting and reinforcing a brand culture that inspires team members to deliver the branded guest experience and brand standards.
- Executing pre-defined programs and policies within assigned areas and teams to maintain a safe and secure environment for guests, team members, and resort assets.
Requirements
- High School Diploma or GED equivalent required; four-year college degree preferred.
- Two years of customer-facing service or hospitality experience.
- Nationally recognized ILTP Lifeguard certification preferred.
- ILTP Lifeguard Instructor Certification preferred.
- Valid driver's license and minimum of four years of driving experience.