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Assistant Manager

2 months ago


Flint, Michigan, United States Holidayinnclub Full time

Job Summary

This role is responsible for bringing the Holiday Inn Club brand promise to life in resort recreational and entertainment departments. As a key member of the resort operations team, you will serve as a guest advocate and advisor to the Manager of Guest Engagement, leading the daily operations of assigned work teams in the waterpark and pool area.

Key Responsibilities

  • Hiring, training, coaching, and scheduling of assigned team members to ensure exceptional guest service delivery.
  • Analyzing and recommending adjustments to staffing, performance targets, and resources to achieve results.
  • Demonstrating brand leadership by putting the Holiday Inn Club brand at the center of all business decisions and using guest feedback to drive continuous improvement in guest satisfaction.
  • Promoting and reinforcing a brand culture that inspires team members to deliver the branded guest experience and brand standards.
  • Executing pre-defined programs and policies within assigned areas and teams to maintain a safe and secure environment for guests, team members, and resort assets.

Requirements

  • High School Diploma or GED equivalent required; four-year college degree preferred.
  • Two years of customer-facing service or hospitality experience.
  • Nationally recognized ILTP Lifeguard certification preferred.
  • ILTP Lifeguard Instructor Certification preferred.
  • Valid driver's license and minimum of four years of driving experience.