Patient Experience Director

2 weeks ago


Los Angeles, California, United States Vaco Full time
Job Title: Patient Experience Manager

Vaco is seeking a highly skilled Patient Experience Manager to join our team in Hollywood. As a key member of our client success team, you will play a crucial role in enhancing patient and employee engagement through surveys and ensuring clients have a positive experience.

This is a hybrid schedule opportunity, with 3 days per week in the office. The ideal candidate will have up to 30% travel to clinic locations across the United States.

Key Responsibilities:
  • Coordinate patient engagement and client experience initiatives
  • Supervise and train internal staff on patient engagement
  • Develop and implement patient and employee engagement surveys on a high volume scale
  • Collaborate with clinics and medical staff to meet patient engagement needs
  • Travel to different clinics across the country to implement processes and procedures and enhance patient/employee engagement
  • Build and maintain online reputation through client-facing marketing materials
  • Coordinate client-facing marketing materials
Requirements:
  • 5+ years of experience in patient experience management
  • Experience supervising and training a team
  • Experience working in the healthcare or non-profit industry (highly preferred)
  • Experience working with surveys, preferably in SurveyMonkey
  • Bachelor's degree (preferred)
  • Value and mission-driven
  • Comfortable working in a healthcare/clinical environment and with patients
  • Comfortable with travel

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.



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