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Lead Technical Support Analyst
2 months ago
About the Role:
We are collaborating with a prominent privately owned insurance brokerage to enhance their team with a Senior Technical Support Specialist.
Position Overview:
This role offers a contract opportunity with the potential for permanent placement.
- Hybrid Work Model: This position requires two days of onsite presence, ideally suited for candidates located in the vicinity who can respond to urgent situations.
- User Support: Delivering assistance to local end users as well as supporting a nationwide help desk for internal inquiries.
- Ticket Management: Capable of receiving and resolving tickets, potentially utilizing ServiceNow.
- Device Management: Handling mobile device management and addressing multifactor authentication challenges.
- Windows Proficiency: Confident in providing support within a Windows environment, specifically Windows 11.
- Office Suite Knowledge: Familiarity with the Microsoft Office Suite is essential.
- VPN Expertise: Experience with enterprise-level VPN solutions.
- Directory Management: Involvement with Active Directory and Azure management.
- Adaptability: Ability to respond effectively to unforeseen circumstances and shift focus to various issues as they arise.
Compensation: Salary up to $65,000 upon conversion.
If you possess a strong aptitude for learning, can efficiently document and resolve technical challenges while delivering exceptional customer service, this position aligns well with your skills.
