Commercial Real Estate Success Manager

1 week ago

New York, New York, United States Green Street Advisors Full time
Job Summary

We are seeking a highly skilled Customer Success Manager to join our team at Green Street Advisors. As a key member of our organization, you will be responsible for driving long-term success and value for our clients. Your primary focus will be on owning all Customer Success activities for your assigned clients, including new user/new account onboarding, user support and training, and client advocacy.

Key Responsibilities
  • Become an expert on the commercial real estate industry, Green Street's platform, and our users' workflows.
  • Train users on the most effective ways to use Green Street to achieve their business objectives.
  • Conduct Customer Success activities, including user onboarding, training, and support, to maximize client retention and growth.
  • Proactively engage users at key touchpoints and expand the Green Street use case.
  • Identify new and creative ways to engage with clients and grow the overall value Green Street can deliver.
  • Partner with Account Management to identify at-risk accounts and improve retention outcomes.
  • Work alongside Account Management to identify and train new groups of users within our clients who would benefit from using Green Street.
  • Identify and advocate for clients' needs throughout Green Street.
  • Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users.
  • Become a trusted partner for our clients.
  • Meet annual KPIs for user and usage growth, client health scores, and retention rates.
Requirements
  • A Bachelor's degree in finance, accounting, real estate, economics, business, or a related field, or significant experience in financial services and/or commercial real estate.
  • 3+ years of experience in financial sales/services, relationship management, or client service environment.
  • Superior relationship-building skills and a passion for connecting with clients and driving client value.
  • Strong attention to detail and a desire to provide exceptional service on each client interaction.
  • Confident and skilled communicator with strong written and verbal communication skills.
  • Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives.
  • Ability to think strategically and thoughtfully execute/present on complex topics in a clear and concise manner.
  • Authorization to work in the United States now and in the future, without sponsorship requirements.
Working Conditions

The Customer Success Manager will work indoors in an air-conditioned office building and must be able to remain stationary at a desk and computer for a majority of the day.

Benefits
  • Comprehensive benefits package, including highly competitive medical and dental insurance.
  • Company-sponsored employee assistance program, life insurance, and long-term disability coverage.
  • Health savings accounts and flexible spending accounts.
  • 401(k) matching.
  • Vacation, sick, and personal time.
  • Company-paid holidays and summer half-day Fridays.
  • Cell phone reimbursements and gym stipends.
  • 16 weeks of fully paid maternity leave and 2 weeks of fully paid paternity leave.
  • Green Street Advisors is an Equal Opportunity Employer.

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