Customer Service Representative

2 weeks ago


Raritan, New Jersey, United States QuidelOrtho Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. This role is responsible for providing exceptional support to our customers, ensuring their needs are met in a timely and professional manner.

Key Responsibilities
  • Process customer orders and inquiries in a efficient and accurate manner
  • Manage customer relationships and resolve issues in a professional and timely fashion
  • Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain knowledge of company products and services to provide expert support to customers
Requirements
  • High school diploma required
  • 1-3 years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficient in Microsoft Office applications
Working Relationships

This role requires strong collaboration with internal teams, including Supply Chain, Field Sales, Contracting, Credit Management, and Technical Support. External relationships with customers, distributors, and other stakeholders are also essential.

Work Environment

This is a typical office environment with a focus on providing exceptional customer service.



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