Loan Specialist
3 days ago
Regional Finance Corp is seeking a highly motivated and customer-focused Loan Specialist to join our team. As a Loan Specialist, you will play a critical role in assisting our Branch Manager in learning the finance business, RMC's business practices, and preparing to manage a branch office.
Key Responsibilities- Subject matter expert in RMC personal loan product offerings, presenting loan solutions to current and potential customers to help them achieve their financial goals.
- Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.
- Establish and build customer relationships through delivering exceptional service.
- Utilize RMC account management practices to assist delinquent customers.
- Transport money and deposits to and from bank.
- Complete training program within the time set forth by the Training Department.
- Report, manage, and maintain branch standards on all aspects of delinquency.
- Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
- Process mail as needed.
- Sign checks for loans, branch expenses, and money remittances.
- Close loans as directed by manager.
- Manage all branch-to-customer communications via mail.
- Process loan product applications.
- Work with manager to ensure proper open and close procedures completed daily for branch.
- Assist in development of new and maintenance of current business to business contacts.
- High School Diploma or Equivalent.
- 6+ months of customer service experience in either a sales/retail environment or cash management environment.
- Experience with Microsoft Office Suite products.
- Data entry proficiency.
- Must pass drug screen, criminal, and credit background checks.
- Valid Driver's License and access to a dependable automobile with liability insurance coverage.
- Some college coursework completed.
- 6+ months of consumer finance experience with exposure to sales and collections.
- Some leadership experience.
- Willingness to relocate for career advancement.
- Demonstrated passion for customer service.
- Excellent written and verbal communication skills.
- Customer service-minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
- Thrives in a pay for performance atmosphere.
- Proven ability to multi-task.
- High degree of integrity.
- Confidence.
- Sales mentality.
- Adaptable to an ever-changing environment.
- Desire for career advancement.
- Problem-solving skills.
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