Loan Specialist

3 days ago


San Antonio, Texas, United States Regional Finance Corp Full time
Job Summary

Regional Finance Corp is seeking a highly motivated and customer-focused Loan Specialist to join our team. As a Loan Specialist, you will play a critical role in assisting our Branch Manager in learning the finance business, RMC's business practices, and preparing to manage a branch office.

Key Responsibilities
  • Subject matter expert in RMC personal loan product offerings, presenting loan solutions to current and potential customers to help them achieve their financial goals.
  • Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.
  • Establish and build customer relationships through delivering exceptional service.
  • Utilize RMC account management practices to assist delinquent customers.
  • Transport money and deposits to and from bank.
  • Complete training program within the time set forth by the Training Department.
  • Report, manage, and maintain branch standards on all aspects of delinquency.
  • Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy.
  • Process mail as needed.
  • Sign checks for loans, branch expenses, and money remittances.
  • Close loans as directed by manager.
  • Manage all branch-to-customer communications via mail.
  • Process loan product applications.
  • Work with manager to ensure proper open and close procedures completed daily for branch.
  • Assist in development of new and maintenance of current business to business contacts.
Requirements
  • High School Diploma or Equivalent.
  • 6+ months of customer service experience in either a sales/retail environment or cash management environment.
  • Experience with Microsoft Office Suite products.
  • Data entry proficiency.
  • Must pass drug screen, criminal, and credit background checks.
  • Valid Driver's License and access to a dependable automobile with liability insurance coverage.
Preferred Qualifications
  • Some college coursework completed.
  • 6+ months of consumer finance experience with exposure to sales and collections.
  • Some leadership experience.
  • Willingness to relocate for career advancement.
Critical Competencies
  • Demonstrated passion for customer service.
  • Excellent written and verbal communication skills.
  • Customer service-minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
  • Thrives in a pay for performance atmosphere.
  • Proven ability to multi-task.
  • High degree of integrity.
  • Confidence.
  • Sales mentality.
  • Adaptable to an ever-changing environment.
  • Desire for career advancement.
  • Problem-solving skills.


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