Senior Administrative Assistant
1 week ago
The State of Florida is seeking a highly skilled and detail-oriented Senior Clerk to join our team. As a Senior Clerk, you will play a critical role in supporting the day-to-day operations of our office, ensuring the smooth flow of administrative tasks and providing exceptional customer service to our clients.
Key Responsibilities- Assign case numbers to incoming inquiries and process Ready Charges, creating cases to be assigned to the Regulatory Specialist for processing.
- Scan incoming inquiries that do not require a case to be created and apply a Technical Assistance inquiry created in the Case Management System (Actionstep).
- Answer department-wide incoming calls and provide assistance to clients.
- Serve as the main support to the Senior Clerk (Receptionist), opening and date-stamping incoming hand-delivered packages, complaint charge forms, etc. received at the front desk.
- Search the Case Management System (Actionstep) and identify the correct location for hand-delivered packages, complaint charge forms, etc., to be properly distributed to appropriate personnel.
- Assist with preparing postage and processing all outgoing mail.
- A high school diploma or its equivalent and two years of secretarial or clerical work experience.
- College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
- Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.
Preference will be given to those individuals who have experience in Fair Housing or Employment Investigations.
What We Offer- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance Coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions;
- Flexible Spending Accounts;
- Tuition Waivers and more.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section, F.S., Drug-Free Workplace Act.
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