Level II Desktop Support Specialist

3 hours ago


Raritan, New Jersey, United States Merge IT LLC Full time
Job Title: Level II Desktop Support Analyst

Merge IT LLC is seeking a highly skilled Level II Desktop Support Analyst to join our team. As a key member of our IT support team, you will be responsible for providing complex technical support, planning, and coordination for end-user touch points of the distributed computer environment.

Key Responsibilities:
  • Provides technical support for desktop, software, and hardware installation, support, and distribution, and remote access technologies.
  • Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies, and associated problems.
  • Coordinates and plans horizontal network cable management processes, including installation, moves, adds, changes, and repairs.
  • Provides technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
  • Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
  • Responsible for partnering with business units to understand the business impact of support issues.
  • Responsible for the analysis, design, and implementation of desktop technology life cycle management processes, including technology procurement, refresh, and disposition.
  • Updates inventory additions and changes to the asset inventory database for supported locations.
  • Responsible for receiving, order reconciliation, shipment, and secure storage of equipment at supported sites.
  • Ensures on-site asset stock is sufficient to meet client needs and organizes replenishment orders as required.
  • Provides weekly scans of assets in storage to the Asset Management team.
  • Responsible for project analysis, design, coordination, and planning for all technical components of desktop-related projects.
  • Responsible for daily monitoring of NextThink and creating repair tickets based on NextThink reporting.
  • Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
  • Demonstrates creativity and initiative in problem-solving.
  • Documents hardware and software additions or changes.
  • Updates and closes all trouble tickets and service requests on a timely basis, including knowledge article and labor hour input for billing and management.
Why Choose Merge IT LLC?

Merge IT LLC is a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



  • Raritan, New Jersey, United States Merge IT LLC Full time

    Job Title: Level II Desktop Support AnalystWe are seeking a highly skilled and experienced Level II Desktop Support Analyst to join our team at Merge IT LLC. As a key member of our IT team, you will be responsible for providing complex technical support, planning, and coordination for End User touch points of the distributed computer environment.Key...


  • Raritan, New Jersey, United States LTIMindtree Full time

    Job DescriptionJob Title: Desktop Support SpecialistJob Summary:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,...


  • Raritan, New Jersey, United States VDart Inc Full time

    Job Title: Desktop GxP SpecialistVDart Inc is seeking a skilled Desktop GxP Specialist to join our team. As a key member of our IT department, you will be responsible for providing laboratory computing and scientific application support to our scientists.Key Responsibilities:Manage requests and incidents from laboratory scientists and assist with build and...


  • Raritan, New Jersey, United States LTIMindtree Full time

    About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...


  • Raritan, New Jersey, United States LTIMindtree Full time

    About UsLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...


  • Raritan, New Jersey, United States Ortho Clinical Diagnostics Full time

    The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry, and transfusion medicine.We are a global organization with over 6,000 employees, serving more than 130 countries. Our...


  • Raritan, New Jersey, United States LTIMindtree Full time

    About the RoleLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies.As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology...


  • Raritan, New Jersey, United States LTIMindtree Full time

    About UsLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...


  • Raritan, New Jersey, United States LTIMindtree Full time

    About UsLTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise...


  • Raritan, New Jersey, United States Eateam Full time

    Job Title:Job Title: Tech SupportWork Location : Raritan NJ(Onsite)Willing to work in Rotational ShiftJob Description:Job Summary: We are seeking a highly skilled IT Support Specialist to join our team at Eateam. The successful candidate will be responsible for providing technical support and maintenance for our laboratory systems and infrastructure.Key...


  • Raritan, New Jersey, United States Insight Global Full time

    Job Title: Contracts Support SpecialistWe are seeking a highly organized and detail-oriented Contracts Support Specialist to join our team at Insight Global. As a key member of our team, you will be responsible for managing contracts and amendments, working closely with the Contract and SAP teams to ensure accurate information is up-to-date in the system.Key...


  • Raritan, New Jersey, United States Delta Community Supports Full time

    Job SummaryWe are seeking a highly skilled and experienced Behavioral Support Specialist to join our team at Delta Community Supports. As a key member of our clinical staff, you will be responsible for providing oversight of behavioral programming for our community-based services.Key ResponsibilitiesSupervise and coach Behavior Support Specialists, as...


  • Raritan, New Jersey, United States Legend Biotech USA, Inc. Full time

    Job Summary: We are seeking a highly skilled Operations Support Specialist to join our Technical Operations team at Legend Biotech USA, Inc. The successful candidate will be responsible for supporting the production of personalized cell therapy in a sterile cGMP environment.Key Responsibilities:Assist in the production of cell therapy products to support...


  • Raritan, New Jersey, United States Compunnel Inc. Full time

    Position: MES PAS-X Technical Support SpecialistLocation: HybridEmployment Type: ContractOverview:We are seeking experienced MES PAS-X Support Engineers to provide Level 2 support for our manufacturing execution systems. Candidates should possess a strong background in technical support and demonstrate proficiency in both front-end and back-end PAS-X...


  • Raritan, New Jersey, United States SEBCO Full time

    Position OverviewSEBCO is seeking a motivated Sales Support Specialist to join our dynamic sales team. This role is pivotal in assisting our sales efforts and ensuring operational efficiency.The successful candidate will work closely with the sales leadership to enhance revenue generation through effective lead management and contract administration.Primary...


  • Raritan, New Jersey, United States Eateam Full time

    Job Title: Tech SupportWork Location: Raritan NJ (Onsite)Job Type: Full-timeJob Description:Key Responsibilities:Manage requests and incidents from Laboratory Scientists and assist with build and maintenance of their Lab IT InstrumentationWork in a life science laboratory environment, including GxP environmentsAssist Instrument Vendors with PC installation...


  • Raritan, New Jersey, United States SEBCO Full time

    Job OverviewWe are seeking a highly motivated and organized Administrative Sales Support Specialist to join our dynamic sales team at SEBCO. This individual will play a crucial role in driving business growth and profitability by providing exceptional administrative support to our sales team.Key ResponsibilitiesAssist in qualifying sales leads and prepare...


  • Raritan, New Jersey, United States New Era Technology company Full time

    About New Era Technology:New Era Technology is a leading global provider of technology solutions, employing over 4,500 professionals across various locations worldwide. Our services encompass Cloud, Managed, Professional, and Security solutions, while we also specialize in Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety...


  • Raritan, New Jersey, United States Compunnel Inc. Full time

    Position: MES PAS-X Technical Support SpecialistLocation: HybridType: Contract RoleOverview: We are seeking experienced PAS-X Support Engineers to provide essential L2 support. Candidates must possess a solid background in technical support.Key Responsibilities:Minimum of 5 years of experience with the MES PAS-X Application.Deliver daily support for the...


  • Raritan, New Jersey, United States Alternatives Full time

    Job DescriptionAlternatives, Inc. is seeking a highly skilled and experienced professional to fill the role of Director of Behavioral Supports. This position is responsible for overseeing the Behavioral Supports Department, providing ABA therapies to adults with developmental disabilities, and supervising a team of Behavior Specialists.Key...