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IT Support Specialist

2 months ago

Raritan, New Jersey, United States Eateam Full time
Job Title: Tech Support

Work Location: Raritan NJ (Onsite)

Job Type: Full-time

Job Description:

Key Responsibilities:
  • Manage requests and incidents from Laboratory Scientists and assist with build and maintenance of their Lab IT Instrumentation
  • Work in a life science laboratory environment, including GxP environments
  • Assist Instrument Vendors with PC installation and network connection to the Lab Network
  • Maintain documentation of standalone scientific applications and configuration in run books
  • Manage the Lab Systems Inventory and Application repository
  • Deploy standardized PC hardware and deploy to laboratory environment
  • Maintain Lab Systems in Active Directory Operational Units and GPO
  • Maintain Operating System Patch levels using Push Management policy and tools
  • Maintain and support Laboratory PC Backup Systems
  • Assist with defined project deliverables, manage lab system maintenance, and provide oversight for the successful execution of services
  • Work with Scientific Staff, lab systems infrastructure, and security, aligning in the review and execution of support and maintenance work
  • Provide work updates, tracking monthly financial reports, and monitoring work planning activities and contract spend
  • Review and/or update procedures for the ongoing maintenance of lab systems
Qualifications:
  • Possess a problem-solving mindset
  • Bachelor's Degree in Information Technology or similar field
  • 5 years of experience in the following:
    • Information technology support role for laboratory computing operations
    • Working in a life science laboratory environment, including GxP environments
    • PC hardware and troubleshooting connectivity to Enterprise Network Services
    • Lab instrument connection, configuration, integration, and maintenance support
    • Support Microsoft Windows OS in Enterprise Active Directory Environment
    • Managing OS Images and data backup systems
    • Maintaining scientific instrumentation and software in a validated environment
  • Experience with Waters Empower SDMS eLIMS or similar instrument systems
  • History of successful independent and collaborative work in individual and team environments
  • Possess strong written and oral communication skills
  • GxP knowledge and understanding