HVAC Customer Service Expert

6 days ago


Roanoke, Texas, United States Samsung HVAC America, LLC Full time

About the Job:

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We are seeking a highly motivated and experienced HVAC Customer Service Expert to join our team at Samsung HVAC America, LLC. As an HVAC Technical Services Representative, you will be responsible for providing top-notch customer service and technical support to customers, staff, and external users of Samsung HVAC products.

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Responsibilities:

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  • Provide level 1 technical support via phone or email.
  • Assist customers with preliminary level technical or non-technical assistance.
  • Develop, review, and revise service guides and technical support materials.

Requirements:

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  • High school diploma or equivalent and previous trade school or apprentice experience.
  • EPA certification and basic knowledge of HVAC components and refrigeration cycles.
  • Excellent communication and problem-solving skills.

Benefits:

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  • Competitive salary: $50,000-$65,000 per year
  • Opportunities for career growth and advancement
  • Comprehensive benefits package


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