Customer Care Professional

2 weeks ago


Roanoke, Texas, United States Kelly Full time
Job Overview

We are seeking a skilled Call Center Representative to join our team at a premier HVAC company in Dallas, TX. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving their issues efficiently, and ensuring their satisfaction.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding customer experiences, we encourage you to apply.

Job Description
  • Actively listen to customers to identify their needs, concerns, and complaints while using techniques to defuse tense phone calls.
  • Maintain professional cross-functional relationships with both internal and external customers.
  • Coordinate with various departments to ensure compliance with response times and enhance customer satisfaction.
  • Assist with special projects and assignments as required.

This role requires a high school education and at least 2 years of customer service experience, preferably in a fast-paced call center environment. Strong attention to detail and exceptional customer service skills are essential, along with proficiency in Microsoft Office Suite and the ability to multitask effectively.

Benefits

We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Additionally, eligible employees can enjoy a variety of benefits, including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. We also offer a retirement savings plan, service bonus, holiday pay plans, and a transit spending account.



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