Customer Service Representative Opportunity

5 days ago


Roanoke, Texas, United States Ascend Staffing Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by resolving technical inquiries and issues in a timely and professional manner.

About the Role

This is a full-time position with a competitive salary of $19.00/hr, plus benefits including medical, dental, and vision coverage, as well as life and short-term disability insurance.

Key Responsibilities:
  • Provide technical assistance to customers via phone, email, or chat
  • Create and track entries in our call ticketing system
  • Search and retrieve technical documents, part numbers, and service guides to assist customers
  • Develop a thorough understanding of HVAC components, including part numbers and exploded parts drawings
  • Follow up with customers to ensure satisfaction and resolve any remaining issues
  • Educate customers on the proper use and maintenance of HVAC equipment
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in a related field or equivalent experience
  • Strong mechanical aptitude and critical thinking skills
  • Ability to work effectively in a fast-paced call center environment
  • Excellent written and verbal communication skills
  • Basic knowledge of HVAC systems and refrigeration cycles
What We Offer

In addition to a competitive salary and benefits package, we offer:

  • A supportive and dynamic work environment
  • Opportunities for career growth and advancement
  • A comprehensive training program to help you develop your skills and expertise
  • A commitment to diversity, equity, and inclusion

Ascend Staffing has been connecting great people with real opportunities for over 50 years. We are dedicated to helping our clients find the best talent for their organizations and supporting our employees every step of the way.



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