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Lead Contract Support Specialist

2 months ago

Dallas, Texas, United States McKesson Cork Full time
Job Title: Lead Contract Support Specialist

We are seeking a highly skilled and experienced Lead Contract Support Specialist to join our Contract Administration team in Irving, TX.

Job Summary:

The Lead Contract Support Specialist will be responsible for leading the New Customer Implementation teams and the Issue Resolution teams within Contract Administration. This role will require strong leadership skills, excellent communication skills, and a deep understanding of contract administration, onboarding, and issue resolution.

Key Responsibilities:
  • Partner with McKesson Health Services (MHS), retail national account managers, manufacturers, and customers to achieve overall customer satisfaction with McKesson services.
  • Lead meetings and possess a solid understanding of internal and external customer, supplier, and McKesson financial objectives.
  • Manage discrepancy resolution between manufacturer, group, and customer.
  • Monitor and manage data for groups/manufacturers.
  • Facilitate financial reconciliation of pricing discrepancies for customer and manufacturer accounts.
  • Responsible for meeting performance objectives as it relates to assigned integrated accounts.
  • Demonstrate effective leadership skills through team building and promoting team concepts.
  • Serve as a subject matter expert on accounts, possessing detailed knowledge of accounts, contracts, financial status, account profile, and trends.
  • Act as a technical resource for team members and provide support as necessary.
  • Responsible for researching and resolving integrated account issues in a timely manner and communicating in an issue/cause/resolution format.
  • Perform root cause and trend analysis on outstanding issues/defects and report findings to management and customers/trading partners.
  • Takes the lead in working with department personnel to minimize financial exposure due to chargeback write-offs, add bills, credit/rebills, and working capital charges.
  • Manage assigned projects.
  • Communicate integrated account status and team issues to management.
  • Perform monthly QC on all aspects within the team duties and responsibility to include closed CRM, contract updates, SalesForce cases for both the New Customer Implementation teams and Issue Resolution teams.
Requirements:
  • Typically requires 6+ years of related work experience.
  • SalesForce experience is required, along with intermediate/advanced Excel skills.
  • A Bachelor's Degree in a related field is desired.
Environment:

Traditional office requirements. Large percentage of time performing computer-based work is required.

Equal Opportunity Employer:

Mckesson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran applicants will not be disqualified from consideration for employment based upon criminal history.