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Operations Director
2 months ago
Join our team at Fairfield Inn & Suites Gainesville, GA as an Operations Manager, where you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional customer service, and driving business growth.
Key Responsibilities:- Manage the Front Office, Housekeeping, Laundry, and Food and Beverage departments to achieve customer satisfaction and quality service.
- Develop and implement operational strategies to meet/exceed financial goals and improve customer satisfaction.
- Lead and motivate a team of employees to provide exceptional customer service and achieve business objectives.
- Manage the hotel's budget, forecasts, and objectives to ensure optimal levels of quality service and customer satisfaction.
- Implement company programs, develop local procedures, and manage operations to ensure compliance with SOPs, safety regulations, and all other federal, state, and local laws and regulations.
- Resolve customer complaints and maintain a high level of customer satisfaction.
- Assume the responsibilities of the General Manager in their absence.
- High School diploma/Secondary qualification or equivalent.
- Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
- Advanced knowledge of the hospitality and business management fields.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Team-driven and values-based culture.
- Medical, dental, and vision insurance.
- Vacation and holiday pay.
- Same-day pay available.
- Employee assistance program.
- Career growth opportunities and manager training program.
- Reduced room rates throughout the portfolio.
- Third-party perks (movie tickets, attractions, and other).
- 401(k) plan.
- Employee assistance program.
- Employee discount.
- Flexible schedule.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Referral program.