Senior Director of Operations

4 weeks ago

Gainesville, Florida, United States The Village Full time

Job Title: Senior Director of Operations

Job Summary:

The Senior Director of Operations is responsible for the administration of internal operational activities of the property, including maintenance of facilities and grounds, Resident Services, Information Technology, Communications, and Dining Services.

This position works with the Executive Director in the oversight of the company's infrastructure, financial performance, and operational projects.

Key Responsibilities:

  • Manage the administration of internal operational activities, including facilities and grounds, Resident Services, Information Technology, Communications, and Dining Services.
  • Work with the Executive Director to oversee the company's infrastructure, financial performance, and operational projects.
  • Develop, recommend, and implement or guide the implementation of new and/or modified programs, services, policies, and procedures to improve community operations and/or service excellence.
  • Collaborate with other senior leaders to effectively maintain and execute the disaster recovery plan.
  • Develop and establish operating policies consistent with Executive Director's directives and company objectives.
  • Appraise and evaluate the results of overall operations.
  • Lead productivity improvement initiatives that enhance the operations department's effectiveness and efficiency.
  • Manage capital project requests from department managers and maintain records throughout the year to ensure projects are approved, completed, and expensed appropriately.
  • Participate in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives.
  • Manage the selection of vendor services and products related to operations and monitors their performance to ensure adherence to contractual provisions, job schedules, and regulatory specifications.
  • Monitor Operations associate work performance and oversee performance management process to ensure all responsible department managers are compliant.
  • Stay abreast of new industry trends, systems, equipment, and materials to ensure optimal efficiencies and standards.
  • Requires rotating weekend on-call duty as a member of the management team.
  • Collaborates with affiliate and parent organizations in community operations projects and initiatives.
  • Adheres to company policies and procedures.
  • Maintain confidentiality of resident/family and company information.
  • Respond to all fire alarms and assist in the evacuation of residents when needed.
  • Provide quality customer service in all interactions with residents, guests, and staff.

Requirements:

  • Bachelor's Degree or associate degree in Business Administration preferred.
  • Minimum 8-10 years management experience in area facility operations, and/or dining services, preferably in a multi-site residential, health care, or hospitality setting.

Benefits:

  • Comprehensive benefits package, including medical, dental, life, and disability insurance.
  • Paid Time Off, Company Paid Holidays, 401K plan with matching contributions, and more.
  • Associate recognition programs, referral bonuses, tuition reimbursement, and associate scholarships.

Environment:

The Village at Gainesville offers a highly professional, engaging, team-centered environment where associates can grow professionally and have a positive impact on the lives of the seniors that we serve.

Gainesville is home to the University of Florida, which is one of the largest universities in the United States, as well as Santa Fe College, recently ranked #1 community college in the US.

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