Customer Service Representative

2 weeks ago


Sunnyvale, California, United States Intellipro Group Full time
Customer Support Representative

We are seeking a highly skilled and experienced Customer Support Representative to join our team at IntelliPro Group. As a key member of our customer success team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve complex customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry trends and best practices
Requirements:
  • 1-2 years of experience in a call center or customer support role
  • Fluent in English and Mandarin, with proficiency in Mandarin preferred
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
About Us:

IntelliPro Group is a global leader in talent acquisition and HR solutions. We are committed to delivering unparalleled service to our clients, fostering employee growth, and building enduring partnerships. Our dynamic presence in the USA, China, Canada, Singapore, Philippines, UK, India, Netherlands, and Germany sets us apart in the industry.

We are an Equal Opportunity Employer and value diversity and inclusivity in our hiring processes. Our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.



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