Customer Service Representative

6 days ago


Vail, Colorado, United States Vail Resorts Full time
Job Overview

Vail Resorts is a leading hospitality company that offers unparalleled mountain experiences. As a Front Desk Agent, you will be the face of our hotel, providing exceptional customer service to guests from around the world.

Compensation and Benefits
The estimated annual salary for this role is $41,920 - $47,226, based on a 40-hour workweek and an hourly rate of $20.00 - $22.04. In addition to competitive pay, we offer a range of benefits, including:
- Free Epic pass(es)
- Free ski and snowboard lessons
- 40% retail discounts
- Wellness benefits
- Excellent training and professional development opportunities

Job Responsibilities
- Provide exceptional customer service to guests
- Check guests in and out
- Answer phones
- Handle all customer needs
- Maintain a professional appearance and demeanor at all times
- Help resolve discrepancies with guest bills

Requirements
- Must be able to communicate fluently in English
- Friendly, strong people skills
- Somewhat strong computer skills

Location
This role is located in a resort setting, offering breathtaking mountain views and a unique work environment. If you are passionate about delivering exceptional guest experiences and working in a fast-paced hospitality environment, we encourage you to apply.

About Us
Vail Resorts is an equal opportunity employer committed to diversity and inclusion. We believe that our employees are the heart of our business and strive to create a workplace culture that values and respects all individuals.

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