Service Advisor

1 week ago

Lynnwood, Washington, United States Swickard Auto Group Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Swickard Auto Group. As a Service Advisor, you will play a critical role in ensuring a smooth and positive experience for our customers throughout the vehicle service process.

Key Responsibilities:
  • Customer Service and Communication: Greet customers, establish rapport, and understand their service needs and concerns. Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
  • Service Process Management: Schedule service appointments, write detailed service orders, and liaise with technicians to ensure timely completion within quoted timeframes.
  • Technical Knowledge and Parts Management: Possess a strong understanding of automotive systems and common repairs. Stay updated on new technologies and service procedures.
Requirements:
  • Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focuses on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
Benefits:
  • Open Service Appointment Schedule
  • Career Path Opportunities
  • Ongoing Training and Support
  • Competitive Benefits Package

We are an Equal Opportunity Employer and value diversity and inclusion at our company. If you are a motivated and customer-focused individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity.

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