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Service Advisor

1 month ago

Lynnwood, Washington, United States Swickard Auto Group Full time
{"title": "Service Advisor", "description": "Job Summary

At Swickard Auto Group, we're revolutionizing the car-buying experience with hospitality. We're seeking a skilled Service Advisor to join our team, providing exceptional customer service and technical expertise in a fast-paced dealership environment.

Key Responsibilities:
  • Provide top-notch customer service, ensuring a smooth and positive experience for our clients.
  • Act as a liaison between customers and service technicians, communicating effectively and clearly explaining service recommendations and repair options.
  • Schedule service appointments, write detailed service orders, and track service progress to ensure timely completion.
  • Process customer payments, maintain accurate records, and stay up-to-date on new technologies and service procedures.
  • Uphold safety regulations and shop protocols, and may perform basic inspections or prepare vehicles for technicians.
Requirements:
  • Demonstrate a high "HQ" (Hospitality Quotient) consisting of kindness, optimism, work ethic, empathy, self-awareness, and integrity.
  • Strong understanding of automotive terminology and mechanical principles.
  • Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
  • Customer service focus on building trust and rapport.
  • Ability to actively listen, identify customer needs, and address concerns effectively.
  • Strong organizational skills and the ability to manage multiple tasks simultaneously.
  • Proficient in computer skills and dealership management software (DMS).
  • Ability to work independently and as part of a team.
Benefits:
  • Competitive hourly rate: $25-$35/hour.
  • Open service appointment schedule, allowing for a bustling shop with more work and greater income potential.
  • Career path opportunities, with ongoing training and support.
  • Equal opportunity employer, valuing diversity and inclusion.
About Us:

We're a hospitality company that happens to sell cars, parts, and service. Our culture is defined by a few core principles: we want to be our customers' favorite place to purchase, lease, or service their vehicle, and we want to be your favorite place to work.

", "lang_code": "en"}