Onsite Technical Support Specialist

2 weeks ago


Columbus, Nebraska, United States CBIZ | Network Solutions Full time
Job Overview

CBIZ Network Solutions is a prominent provider of onsite technical assistance, catering to various home and branch office locations. Our commitment to exceptional customer service has established us as a reliable partner in the industry.

Role Summary

The Onsite Technical Support Specialist is responsible for the installation, maintenance, and enhancement of essential connectivity and infrastructure at designated locations. This role involves a comprehensive understanding of evolving technologies and the ability to train clients on new systems as they are implemented.

Key Responsibilities
  • Oversee and maintain assigned service areas, ensuring backup coverage as necessary.
  • Efficiently manage incoming service requests, providing timely updates and scheduling in alignment with client expectations.
  • Execute maintenance and project tasks with minimal oversight, adhering to established Service Level Agreements (SLAs).
  • Deliver prompt technical support to clients, minimizing disruptions to their operations.
  • Educate clients on new technologies and hardware implementations.
  • Diagnose, repair, and upgrade a variety of telecommunication and computing equipment, including network devices, computers, and telephony systems.
  • Install and manage cabling infrastructure within commercial environments.
  • Legally operate a company vehicle for service-related travel.
  • Provide exceptional customer service and support.
  • Utilize a company-issued mobile device for communication as required.
QualificationsMinimum Requirements
  • Associate's degree from an accredited institution or two years of relevant IT or field service experience.
  • Proficient in using various computer hardware and software.
  • Capable of utilizing job-specific tools safely.
  • Ability to lift and maneuver equipment weighing over 100 pounds.
  • Maintain a valid driver's license and high-speed internet access.
  • Must be at least 21 years of age for insurance purposes.
Preferred Qualifications
  • Certification in Telecommunications (WA Telecommunications Certification is a plus).
Company Overview

CBIZ Network Solutions is dedicated to providing high-quality technical support services. Our team is committed to ensuring that all electronic voice, data, and audiovisual hardware are functioning optimally, thereby enhancing the operational efficiency of our clients.



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