Valet Parking Manager

4 days ago


Durham, North Carolina, United States 21c Museum Hotels Full time
Job Description

We are seeking a highly skilled Bell/Valet Captain to join our team at 21c Museum Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our bell and valet services.

The ideal candidate will have a minimum of 2 years' experience in valet parking management and possess excellent communication and leadership skills. You will be responsible for supervising the daily operations of the bell/valet personnel, ensuring that all established policies and processes are followed.

You will also be responsible for managing fluctuating inventories of guest vehicles, overseeing valet-related guest issues, and coordinating hotel and restaurant guest arrivals and departures with the Front Desk during peak times.

In addition to your technical skills, you will need to possess strong problem-solving and conflict resolution skills, as well as the ability to work effectively in a fast-paced environment.

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Responsibilities:
  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a professional and courteous manner.
  • Supervise the daily operations of the bell/valet personnel, ensuring that all established policies and processes are followed.
  • Manage fluctuating inventories of guest vehicles, overseeing valet-related guest issues.
  • Coordinate hotel and restaurant guest arrivals and departures with the Front Desk during peak times.
  • Lead training procedures for all staff members.
  • Courteously answer inquiries referred from agents and guest services associates, both in person and by telephone.
  • Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
  • Consistently review appropriate business levels, projections and expectations as well as other area/downtown events to ensure adequate coverage of the Bell/Valet staff.
  • Controls overall cash transactions at the valet stand.
  • Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and ensures follow up with guest. Reports issues to Front Office Manager, escalating immediate issues when appropriate.
  • Executes and improves guest recovery program, identifying guest needs and appropriate response(s); reviews and coaches Bell/Valet staff.
  • Oversees the completion of daily and monthly department paperwork.
  • Has a complete knowledge of emergency procedures of the hotel.
  • Responsible for the implementation of new procedures and/or policies relating to the department.


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