Restaurant Operations Manager

2 weeks ago


Cuyahoga Falls, Ohio, United States PizzaBOGO Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at PizzaBOGO. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management: Provide guidance and support to our team members, ensuring they have the skills and knowledge needed to deliver outstanding service and achieve sales targets.
  • Customer Service: Foster a positive and welcoming environment for our guests, ensuring they receive responsive, friendly, and courteous service at all times.
  • Food Quality and Safety: Ensure that all food products are consistently prepared and served according to our recipes, portioning, cooking, and serving standards.
  • Inventory Management: Control cash and other receipts by adhering to cash handling and reconciliation procedures, and ensure that all products are received in correct unit count and condition.
  • Employee Relations: Make employment and termination decisions, and ensure that all restaurant policies on Employee Partner performance appraisals are followed and completed in a timely manner.
  • Marketing and Promotion: Develop, plan, and carry out restaurant marketing, advertising, and promotional activities and campaigns.
Requirements
  • Age: At least 21 years old.
  • Language: Able to communicate and understand the predominant language(s) of the restaurant's trading area.
  • Experience: Have knowledge of the service, food, and beverage industry, generally involving at least three years of operations and/or assistant management positions.
  • Skills: Possess excellent basic math skills, have the ability to operate a cash register or POS system, and knowledge of the basic function of Microsoft Excel.
  • Physical Demands: Able to work in a standing position for long periods of time (up to five hours), reach, bend, stoop, and frequently lift up to 50 pounds.
  • Availability: Have the stamina to work 50 to 60 hours per week.


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